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New Job! Customer Services Administrator



Customer Services Administrator
Fixed Term Maternity Cover
Feb 2016 – March 2017
Mount Maunganui, Tauranga
www.novaenergy.co.nz
 
We are seeking a Customer Services Administrator for Nova Energy's Tauranga office.
 
Nova Energy is part of the Todd Corporation, which has been one of New Zealand's leading energy explorers and producers for around 60 years. More than 100,000 Kiwi businesses and homes have switched to Nova and saved on their energy bills. Nova's electricity generation utilises a diverse range of renewable hydro, geothermal energy and clean-burning natural gas facilities.
 
Reporting to the Customer Services Supervisor the purpose of this role is to provide customer and office administration services and support, ensuring that the office and showroom run smoothly and efficiently, following company procedures and policies, dealing efficiently with customer enquiries, problem solving where required and looking after all administration requests and database changes for new and existing LPG customers.
 
The ideal candidate will be:
  • Highly focused on customer satisfaction
  • Have Phone/Email/Call Centre based Customer Service experience
  • Clear and concise English with a warm phone manner
  • A high level of administration and data entry numeracy and accuracy
  • Ability to be trained in using in-house computer programmes
  • Highly computer literate and experienced with Microsoft Office
  • Able to navigate around new computer programmes
  • Able to multi task and manage changing priorities
  • Extremely task and process driven and able to follow instructions
  • Effectively manage time / workloads with minimum supervision
  • High level of communication and interpersonal skills
  • Be adaptable and able to respond to regular change in a positive way
  • Self-Starter with the ability to work autonomously and use initiative, whilst working within the wider team objectives
  • Not a regimented 'clock watcher'
  • Ability to work rostered Saturdays when required
 
This is a fixed term maternity leave cover starting early in February 2016 and working full time until mid to end March 2017. There may be other long-term opportunities within the organisation for the right person, so don't miss this opportunity to get your 'foot in the door'!
 
For a full Job Description or to apply for this role please APPLY ONLINE with your cover letter and up to date CV outlining your complete work experience.
 
One21 - The Recruitment Outsourcer
Recruiting on behalf of NOVA Energy Ltd
RCSA Accredited Professional Recruiter

LinkedIn: nz.linkedin.com/in/kirstymorrisonone21
Web: www.therecruitmentoutsourcer.com
 
One21 – for Innovative Recruitment Solutions

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